KARYN MARTIN garments are exclusively available at the www.karynmartin.com online store and cannot be purchased anywhere else at this time.
We know firsthand how frustrating it can be when you can’t find your size.
The option of customizing a garment is available on some of our products.
Please refer to the product description/ size selection tab to see if the option is available for the garment you choose.
Contact us or drop us a mail at email@example.com on confirmation of your order, we’ll contact you and guide you onward.
We love custom orders. If you are interested in a custom-made outfit feel free to contact customer service or drop us a mail at firstname.lastname@example.org
Yes! We offer free length alteration on all pieces.
If you need to take off or add a couple of inches at the bottom, write to us at email@example.com mentioning your order number and specifications within 12 hours of placing your order so we can do the needful.
(This won’t alter the look, fit or style of the garment)
Since the altered garments will be tailored to your height, they are not eligible for exchange or return.
We make a limited stock of clothes in each style, so chances are if it’s sold out it will not be back in stock.
When choosing our fabrics for each design we like to keep in mind the impact of the garment on the environment and how it can benefit the weavers, the artisans, and the consumers. Not all our fabrics are organic but they are all ethically produced, sustainable, and eco-friendly.
We operate through a mobile office across multiple time zones.
You can contact us by sending an e-mail to firstname.lastname@example.org and we will get back to you as soon as possible.
Our customer service team is available online 6 days a week, excluding Sundays.
We ship to almost all major countries.
We offer free shipping within India.
And global flat rate shipping of INR 2000/-* to all other destinations.
Packages will be sent from our studio in Mumbai, India. See the DELIVERY AND RETURNS page for more information.
*(Rate is per order irrespective of the number of items)
The shipping rate for all Bridal and Luxe orders is subject to country and weight.
We understand that sometimes things just don’t work out. Therefore, KARYN MARTIN will accept returns and exchanges on purchases provided the request is made within 48 hours of receiving the package and meets our return policy requirements.
We recommend 6-8 months for the entire dress selection, customization, and alteration process. Some dresses can take up to 10 months to make, depending on the detail and fabrication. We usually advise brides to allow up to two months for all alterations. If you need to expedite the process, please contact our customer service team for details.
You can request an appointment by visiting www.karynmartin.com or by calling +91 9820200994.
Typically, our brides bring 1-3 guests with them while viewing and selecting a gown. We’re always happy to accommodate your guests, but suggest fewer guests for a more streamlined process.
Our Custom Bridal gowns’ range starts from INR 45,000/- onwards while pieces from our Karyn Martin Bride collection range from INR 25,000/- to INR 70,000/-.
To make the process as seamless as possible we request you to please bring your shoes, accessories, etc.
Our expert tailors are located on-site. We offer free alterations for custom gowns.
For alterations of our Karyn Martin Bridal collection pieces, please contact our customer service. Any additional customizations will bear an additional fee.